Privacy Policy
Last Updated: March 16, 2026
At Tim’s Custom Exhaust, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our website, book an appointment, or use our custom fabrication services.
1. Information We Collect
We collect information that you voluntarily provide to us when you interact with our shop:
- Contact Information: Name, email address, and phone number.
- Vehicle Information: Year, make, model, and specific service requests (provided via our booking forms).
- Communication Data: Logs of calls, text messages, and voicemails exchanged with our shop via our professional phone system.
- Technical Data: IP addresses and cookies used to improve your experience on our website.
2. How We Use Your Information
We use your data strictly for business operations:
- Appointment Management: To schedule and prepare for your vehicle consultation using the Simply Schedule Appointments system.
- Service Delivery: To provide accurate quotes and perform custom exhaust fabrication.
- Communication: To send appointment reminders, follow up on quotes, or discuss project details via text or phone.
- Legal Compliance: We may retain records of communications as required by law or for insurance and eDiscovery purposes.
3. Data Storage & Security
We take data security seriously. Your information is stored across secure platforms:
- Website Data: Booking information is stored in our secure WordPress database. We do not sell this data to third parties.
- Communication Records: Call and text logs are managed through Google Workspace (Premier). This data is encrypted and protected by Google’s enterprise-grade security.
- No Sale of Data: We never sell, rent, or lease our customer lists to third-party marketers.
4. Your Rights
Depending on your location, you may have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct or delete your personal information.
- Opt-out of receiving automated SMS or email reminders.
5. Third-Party Services
Our website uses third-party tools to provide a better experience, including:
- Google Voice/Workspace: For professional communication and record-keeping.
- Simply Schedule Appointments: For managing our shop calendar.
- Google BigQuery: For internal data analytics and service improvements.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Tim’s Custom Exhaust
2650 Coon Rapids Blvd NW, Coon Rapids MN, 55433
info@timscustomexhaust.com